OUR COMMITMENT TO YOUR PRIVACY
The Goodnight Society Pty Ltd ACN 164 006 875 understands the trust that you are placing in is to protect your privacy and we will do everything possible to uphold that trust. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.
WHEN DO WE COLLECT INFORMATION ABOUT YOU?
At times, we are required to collect personal information in the normal course of providing services for our customers.
These services include:
- Accepting customer orders
- Processing online purchases and payments
- Registering an online account
- Subscribing to our emails
- Customer Service lines (including social media channels such as facebook and twitter)
- Processing credit card payments
- Receiving prize applications
- Accepting gift voucher payments
- Processing cash refunds
- Maintaining detailed information on our websites
Also, we make use of “cookies” on our websites. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our server.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We may collect the following information from you:
- your name and contact details, such as your physical address, email address and phone number
- your gender, birth date and occupation
- your company name (if applicable)
- the name of the domain from which you access the internet
- the date and time you access our sites
- the internet address of the website from which you linked directly to our sites
- other information you may supply to us.
DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.
We may also disclose information to service providers or contractors who help us provide services such as marketing through our website and social media channels. Where relevant information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase related transactions. For these providers, we recommend you read their privacy policies so you can understand the manner in which your personal information will be handled by them.
Also note that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation.
We will not sell or trade your personal information.
WOOCOMMERCE AND COMMWEB
PROMOTIONAL COMMUNICATIONS and COMPETITIONS
We love communicating with you, but only if you want to hear from us. If you’d prefer not to receive promotional information from us, please let us know by clicking on “unsubscribe” at the bottom of any of our communications.
When you enter a competition through our website, social media channels or in a pop-up shop, you may be required to provide information to satisfy the entry conditions. Entry constitutes consent for your personal information to be used for compiling our customer database and for marketing purposes.
PERSONAL INFORMATION ACCESS
You may review, change or delete personal information related to your use of our websites. To access your information, simply sign into your account and click on your name on the top navigational menu – this will take you to “My Profile”. If you would like to know what information we hold about you please contact our Privacy Manager via the details set out at the bottom of this page.
If you discover that there is an error or information is missing, please update your details online in your account.
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet.
To ensure you are accessing a secure server, you can look at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and your computer.
Ensure you sign out when you have finished visiting our website especially if you have accessed the websites from a shared computer.
CHANGES TO THIS POLICY
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within five working days confirming receipt of your complaint.
We will endeavour to respond promptly to you at all times and to offer a practical solution which is consistent with our legal obligations.